Refund policy

Returns & Refunds

We want you to be happy with your order. If something isn't right, you can return it within 30 days of delivery.

What can be returned

• Items must be unopened, sealed and unused, in their original packaging.
• For health and hygiene reasons, supplements, food and drink products that have been opened or had their seal broken cannot be returned unless they are faulty.

Your legal rights

Under the Consumer Contracts Regulations 2013 you have the right to cancel an online order within 14 days of receiving it. Our 30-day returns window is in addition to, and does not affect, your statutory rights under the Consumer Rights Act 2015.

How to return an item

1. Email hello@nutriprovita.co.uk with your order number and the item(s) you want to return.
2. We'll reply with the return address and instructions.
3. Send the item back using a tracked service and keep your proof of postage.

You can also return unopened items in person at our Derby store (9 The Spot, Osmaston Road, Derby). Please bring your order number.

Return postage

Return postage is paid by the customer, unless the item is faulty, damaged or not what you ordered. In those cases we will cover the return cost or send a replacement.

Faulty, damaged or incorrect items

Please contact us within 48 hours of delivery with your order number and a photo of the issue, and we'll put it right with a replacement or full refund.

Refunds

Once we receive and check your return, we'll refund you to your original payment method within 14 days. If you cancel your whole order within the 14-day cancellation period, we will also refund the standard delivery charge you paid.

Exchanges

To swap an item, return the original for a refund and place a new order.