Shipping & Returns
Shipping & Returns Policy – Nutriprovita
At Nutriprovita, we aim to ensure complete customer satisfaction. If for any reason you are not happy with your purchase, we offer clear and fair return options in accordance with UK Consumer Contracts Regulations.
✅ Returns Policy
You have the right to return most new, unopened items within 30 days of receiving your order. We offer different options based on the reason for return:
1. Unwanted Products / Change of Mind
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Products must be unopened, unused, and in original packaging
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Return must be initiated within 14 calendar days of receiving the goods
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Items must be returned within 14 days of notifying us
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Refunds will be issued once items are inspected
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Return shipping is the responsibility of the customer
2. Damaged, Incorrect or Faulty Products
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If you receive a damaged, defective, or incorrect item, please contact us immediately at info@nutriprovita.co.uk
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We will arrange either a replacement or full refund
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We will cover return shipping in such cases
3. Dislike of Flavour or Product Taste
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Due to health and hygiene regulations, we cannot accept returns on opened or used consumable items (e.g., supplements, vitamins) unless they are faulty
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If you are unhappy with the taste but the product is unopened, you may return it under the "Change of Mind" policy above
? Exchange Option
If you prefer a different flavour or item, please contact us and we will do our best to accommodate an exchange. Additional postage may apply.
? Refunds
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Refunds are processed within 3–5 working days after we receive and inspect the return
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The full amount will be refunded to the original payment method
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Depending on your bank, the refund may take up to 10 business days to appear in your account
? Shipping Policy
We deliver throughout the UK and internationally.
UK Shipping:
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Standard Delivery: 2–4 working days
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Express Delivery: 1–2 working days
International Shipping:
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Delivery times and rates vary by country
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Customs duties/taxes (if applicable) are the responsibility of the customer
Shipping costs are calculated at checkout based on weight and location.
? How to Initiate a Return
Please email info@nutriprovita.co.uk with:
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Your order number
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The reason for return
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Photos (if item is damaged/incorrect)
We will respond within 24–48 hours with return instructions.
⚖️ Your Consumer Rights
This policy does not affect your statutory rights under the Consumer Contracts Regulations 2013 or the Consumer Rights Act 2015.
